Outside appearance of the building?

Clean?
Yes   No

Convenient parking?
Yes   No

Reception/Waiting Area?

Comfortable?
Yes   No

Neat and clean?
Yes   No

Odor-free?
Yes   No

Functional?
Yes   No

Upon arrival?

Were you greeted?
Yes   No

Atmosphere was pleasant?
Yes   No

I felt welcome?
Yes   No

I had undivided attention of staff member?
Yes   No

Were there too many distractions?
Yes   No

Was the wait unreasonable?
Yes   No

When telephoning?

My call was answered promptly?
Yes   No

I was put on hold too long?
Yes   No

The staff member I spoke with was?

Friendly and attentive
Yes   No

Concerned
Yes   No

Made me feel like a friend
Yes   No

Informative
Yes   No

Staff member I spoke to:


The technician:

Introduced self
Yes   No

Treated me with warmth
Yes   No

Was gentle and compassionate
Yes   No

Was proficient and knowledgable
Yes   No

Cared about my pet
Yes   No

Had too many distractions
Yes   No

Pressured me into services
Yes   No

Technician's Name:


The veterinarian:

Introduced self
Yes   No

Greeted me with warmth
Yes   No

Described diagnosis and treatment
Yes   No

Answered all my questions
Yes   No

Cared about my pet
Yes   No

Veterinarian's Name:


Appearance of the staff:

Professional manner and appearance
Yes   No

Was comforting to my pet and me
Yes   No

Our web site:

Did you find what you were looking for?
Yes   No

Was the site easy to navigate?
Yes   No

Will you visit again?
Yes   No

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